Refund policy

Returns:

Our policy lasts 5 days. If 5 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

Money is non-refundable only EXCHANGE.

Delivery charges for exchangeable items is on the BUYER

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. 

- Lipsticks

- Foundations

- Pacifiers

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Laylam@laylam.ae 


Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.